defalto support and help

Support and Maintenance

Monthly Support Plans

Ideal for customers seeking a reliable partner with proven Defalto CRM expertise

Micro business

49€ / month
  • 1 Hour of Support
  • Email, Phone, Webmeeting Support
  • Mo – Fri 08:00 to 17:00
  • Response Time: 24 hours
    12 hours for critical problems
  • Customer portal access
1 Open Ticket at a same time

Small business

199€ / month
  • 4 Hours of Support
  • Email, Phone, Webmeeting Support
  • Mo – Fri 08:00 to 17:00
  • Response Time: 12 hours
    6 hours for critical problems
  • Customer portal access
  • Regular updates & fixes
2 Open Tickets at a same time

Medium business

499€ / month
  • 10 Hours of Support
  • Email, Phone, Webmeeting Support
  • Mo – Fri 08:00 to 17:00
  • Sa – Sun 09:00 to 12:00
  • Response Time: 6 hours
    3 hours for critical problems
  • Customer portal access
  • Regular updates & fixes
  • Dedicated helpdesk contact
  • Dedicated developer
3 Open Tickets at a same time

Large business

9500€ / month
  • 24/7 Support
  • Email, Phone, Webmeeting Support
  • Mo – Fri 08:00 to 17:00
  • Sa – Sun 09:00 to 12:00
  • Response Time: 1 hour
    1 hour for critical problems
  • Customer portal access
  • Regular updates & fixes
  • Dedicated helpdesk contact
  • Full time developer
4 Open Tickets at a same time

Get in touch—we’re ready to talk about your case!